How to Contact Pitney Bowes Customer Support Number for Help

Denial Saim

03 Apr 2025 — 6 min read

Pitney Bowes has been a leading provider of innovative mailing and shipping solutions for decades. Whether you are using their postage meters, mailing software, or shipping systems, you may sometimes encounter technical difficulties, service issues, or questions that need resolution. In such cases, contacting Pitney Bowes customer support is often the quickest way to get help. If you’re unsure about how to reach them or what to expect when you do, this article is here to guide you through the process.

In this article, we will cover the different ways to contact Pitney Bowes customer support, including the customer support number. We’ll explain what to expect when you call, how to prepare for your call, and provide helpful FAQs to ensure a smooth experience.

What Is the Pitney Bowes Customer Support Number?

The Pitney Bowes customer support number is the main line through which you can get in touch with the company’s support team. Whether you are facing technical issues with one of their products, need assistance with setting up your account, or have questions regarding billing, the customer support number is your go-to contact point.

Pitney Bowes provides different support numbers depending on your geographic location, type of issue, and the product or service you are using. It is essential to know the correct support number to avoid delays and to ensure that you are directed to the right department.

In the UK, for example, Pitney Bowes offers dedicated support numbers that are available during business hours. In other regions, you will need to consult the Pitney Bowes website or product documentation to find the relevant customer support number.

How to Find the Pitney Bowes Customer Support Number

Finding the correct Pitney Bowes customer support number is relatively easy, and there are a few ways you can do this:

1. Visit the Pitney Bowes Website

The most straightforward way to find the support number is by visiting the official Pitney Bowes website. Navigate to the “Contact Us” or “Support” section, where you will find a list of phone numbers based on your region, product, or service. You can also use the website to access online chat or email support options.

2. Product Documentation

If you have a Pitney Bowes product, the customer support number may be listed in the product’s manual or on the official warranty or support card that came with your device. This is an excellent reference point if you prefer contacting support through phone.

3. Contacting via Online Accounts

If you have an online account with Pitney Bowes, you can log into the account and access support directly. Many online portals offer phone numbers, chat options, or even a customer support request form that allows you to get in touch with the team quickly.

4. Third-Party Resources

In some cases, third-party websites or customer service directories may list Pitney Bowes’ customer support number. However, it’s always best to verify that the number is correct by cross-checking with the Pitney Bowes website to avoid scams.

What to Expect When You Call Pitney Bowes Customer Support

When you call the Pitney Bowes customer support number, there are a few things to keep in mind to ensure a smooth interaction:

1. Automated Phone System

Pitney Bowes, like many companies, uses an automated phone system to help route your call to the correct department. You will likely be asked to choose from a series of options, such as technical support, account management, billing issues, or product inquiries. It’s a good idea to know what kind of assistance you need before calling so you can navigate the menu more efficiently.

2. Wait Time

Depending on the volume of calls, you might experience some wait time before speaking with a live agent. While Pitney Bowes strives to minimize wait times, it can be helpful to call during off-peak hours (such as early in the morning or later in the afternoon) to avoid long hold periods.

3. Speaking to a Representative

Once you reach a customer support representative, be prepared to provide details about your issue. The more information you can provide upfront, the quicker your problem can be resolved. Have your account information, product serial number, and any error messages ready.

4. Resolution Process

The support agent will assist you in troubleshooting your issue. They might walk you through steps to resolve your concern, offer advice on how to use your Pitney Bowes products more effectively, or direct you to another department if necessary. Be sure to take notes, especially if there are multiple steps involved in resolving your issue.

Tips for an Efficient Call to Pitney Bowes Customer Support

To make the most out of your call to Pitney Bowes customer support, consider the following tips:

1. Prepare Information in Advance

Before calling, make sure you have all necessary information at hand. This includes your account number, the model or serial number of the product you need help with, and a detailed description of the problem. If you have any error codes or messages, make note of those as well.

2. Be Clear and Concise

When speaking with a representative, try to describe your issue as clearly and concisely as possible. Avoid unnecessary background information or long explanations. The clearer you are, the easier it will be for the support agent to help you.

3. Be Patient

If your issue requires more in-depth troubleshooting, the representative may need to ask you several questions or guide you through several steps. While this can take time, remember that they are doing their best to resolve your issue quickly and accurately.

4. Take Notes

It’s a good idea to take notes during your call. Write down any instructions provided by the agent, case or reference numbers, and any follow-up actions you need to take. This ensures you have all the information for future reference and follow-up.

Common Issues Resolved Through Pitney Bowes Customer Support

Pitney Bowes offers support for a wide range of issues related to their products and services. Some of the most common types of inquiries handled by customer support include:

Technical Support: Issues with the performance or functionality of Pitney Bowes products such as postage meters, software, or shipping solutions.
Product Setup and Installation: Assistance with setting up new Pitney Bowes products, ensuring they are configured and working correctly.
Billing and Account Issues: Questions or concerns regarding invoices, payments, subscriptions, and account management.
Shipping and Tracking: Help with tracking shipments, resolving delays, or any issues related to Pitney Bowes' shipping services.
Software Support: Issues with software compatibility, installation, or error messages related to Pitney Bowes applications.

FAQs About Pitney Bowes Customer Support Number

1. How can I contact Pitney Bowes customer support if I’m in the UK?

If you’re located in the UK, the Pitney Bowes customer support number can be found on the official Pitney Bowes UK website. You can also use live chat or email support for assistance.

2. Is there an emergency support number for urgent issues?

Pitney Bowes typically provides standard customer support hours. If you have an urgent issue, it’s best to contact the regular customer support number and explain the urgency to the agent. They will prioritize your case or direct you to a solution.

3. Can I resolve my issue without calling Pitney Bowes customer support?

For certain minor issues, you may be able to find solutions through the Pitney Bowes online help resources, knowledge base, or FAQs on their website. However, for more complex issues, contacting customer support is the best option.

4. Can I request a call back if I don’t want to wait on hold?

Some Pitney Bowes customer support services offer a callback option, which allows you to schedule a time for an agent to call you back. Check the Pitney Bowes website or ask the support team when you call.

5. Can I get a refund if I’m not satisfied with the product or service?

Pitney Bowes has a customer satisfaction policy, and if you’re unsatisfied with a product or service, you can discuss possible solutions with a customer support agent. In some cases, they may offer a refund, exchange, or other solutions based on the issue.

Conclusion

Reaching out to the Pitney Bowes customer support number is a reliable way to resolve issues related to their products and services. Whether you're troubleshooting technical problems, seeking assistance with billing, or have a general inquiry, the customer support team is there to help. By preparing in advance and being clear about your issue, you can ensure a smooth and effective support experience. If you are located in the UK or any other region, don’t hesitate to contact the right support number to get the help you need quickly and efficiently.